To help you support your network in improving hiring decisions and making more quality hires, we recommend you take advantage of the following partner resources and share them with your franchisees/members.
- New User Training
- CareerPlug's Help Center
- Pluggie — CareerPlug's Help Center Chatbot
- Recorded Webinars
- Client Success Consultants
- Hiring Experts
New User Training
In less than 30 minutes, this video overview by our Hiring Expert team will guide franchisees/members through the basics of using their CareerPlug account, such as:
- How to post a job
- How to configure Autopilot
- How to schedule applicant interviews using Autopilot
- General best practices to drive hiring results
CareerPlug's Help Center
The CareerPlug Help Center has hundreds of articles to help you and your franchisees/members learn to use CareerPlug. They range from troubleshooting and how-tos to best practices and job board guidelines. Simply search your desired topic or issue to see the resources we have available.
You can also navigate the Help Center by category. We've organized our Help Center categories according to CareerPlug's Proven Process for how to hire:
- Attract qualified applicants with top-notch job posts, a compelling careers page, and an effective hiring process.
- Evaluate applicants and keep them engaged throughout the hiring process.
- Onboard new hires and turn them into productive team members using Workflows.
- Engage employees consistently, analyze your performance, and optimize your hiring and retention processes.
Any time your franchisees/members have technical issues or need help using their account, the CareerPlug Help Center is the first place to look. Here are a couple of key articles for getting started using CareerPlug.
Pluggie — CareerPlug's Help Center Chatbot
Pluggie is our helpful hiring and employee retention sidekick, which your franchisees/members can engage with while browsing CareerPlug's Help Center.
Franchisees/members can click the chat bubble in the bottom right corner of the Help Center, start a Chat, and ask Pluggie whatever questions they have about using CareerPlug. Pluggie will source an answer from our Help Center content, along with providing the link to the most relevant article. They can also search for articles using the Help option.
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Recorded Webinars
We have a library of on-demand webinars across a variety of hiring topics that your franchisees/members can take advantage of to educate themselves.
Client Success Consultants
We also strongly recommend franchisees/members schedule a consultation with one of our Client Success Consultants. During this appointment, a Consultant will work one-on-one with the franchisee/member, leveraging industry insights and best practices to develop an individualized strategy to meet their particular hiring needs.
Hiring Experts
For account troubleshooting and technical support, franchisees/members can always contact our Hiring Expert Team. CareerPlug’s Hiring Expert Team is available Monday through Friday, 7:30 a.m. - 5 p.m. Central Time, excluding holidays.
Submit a ticket directly from the Help Center (by clicking the Get help now! link at the top of the page), send an email (support@careerplug.com), or schedule a video call to get the guidance you need!
Can I get more training and education for my network?
The Partnerships Team will set up recurring meetings, but you can always contact your Partnerships Manager to schedule additional network education.