---
title: Adding accounts and locations using Partner Requests
description: Learn how to easily add a new account, or a new location to an existing account, using Partner Requests.
---
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# Adding accounts and locations using Partner Requests
To add more accounts to your network, you need to submit a Partner Request from your PartnerHub Admin account. You can also submit a Partner Request to add more locations to an existing account.
Partner Requests should **not** be used to request an account cancelation or ownership transfer. Instead, please reach out to your Partnerships Manager for assistance.
##### In this article:
- [How do I add a new account?](https://partnersupport.careerplug.com/adding-and-removing-accounts-and-locations#new-account)
- [How do I add a new location to an existing account?](https://partnersupport.careerplug.com/adding-and-removing-accounts-and-locations#new-location)
- [How do I check the status of a Partner Request or view my network?](https://partnersupport.careerplug.com/adding-and-removing-accounts-and-locations#status)
### How do I add a new account?
To request a new account for an owner within your network:
1\. Sign into your PartnerHub Admin account.
2\. Click the **Requests** tab in the top navigation bar.
%20(cropped).png?width=670&height=127&name=PartnerHub%20Dashboard%20(Requests%20arrow)%20(cropped).png)
If you can't access the **Requests** tab within your PartnerHub Admin account, contact your Partnerships Manager.
3\. Select **New Account** from the **Request Type** drop-down menu in the top-right corner.
4\. Fill out all required fields for the new partner account:
- **Account Name**
- **Brand**
- *Your network might have multiple brands; select the appropriate one for your new account.*
- **Owner First Name**
- **Owner Last Name**
- **Owner Email**
- **Phone**
- **Location Name**
- **City**
- **State**
- **ZIP Code**
5\. Fill out any other optional fields relevant to your network and the new account:
- **Territory Code**
- *A Territory Code is an open text field that you can use to link an account with a franchise business coach, region, or district.*
- *Using a Territory Code allows you to filter accounts in PartnerHub by a specific coach, region, or district.*
- **Notes**
- *To view previously submitted requests/allow new partners to track the status of previously submitted requests, include the Location Name in this field.*
- **Location ID (if applicable)**
- **Address**
- **Country**
- **Subnetwork**
6\. Click the **Submit Request** button at the bottom of the page.
%20(RType%20-%20Acct)%20(highlights).png?width=670&height=295&name=PartnerHub%20Requests%20(Top)%20(RType%20-%20Acct)%20(highlights).png)
%20(RType%20-%20Acct)%20(all%20highlights).png?width=670&height=343&name=PartnerHub%20Requests%20(Bottom)%20(RType%20-%20Acct)%20(all%20highlights).png)
After you submit a request, CareerPlug's Partner Services team will create the account and email activation instructions to the account owner within 24 business hours.
If you want to request a new account with multiple locations, click the **Add Location** button near the bottom of the page and provide all required location information: **Location Name**, **City**, **State**, and **ZIP Code**.
If an owner already has a CareerPlug activation code, provide this article on how to **[activate a new account using an activation code](https://support.careerplug.com/activating-your-careerplug-account?hsLang=en)**. To see which accounts in your network have been activated, navigate to the **Hire** tab on your **Insights** page in PartnerHub, and review the **Activated and Unactivated Locations** chart.
#### What's included with a new account?
All new accounts for owners include the following resources that you developed for your network during implementation:
- Hiring Processes
- Job Templates
- Interview Scorecards
- Branded Careers Page
- Message Templates
- Assessments
- Required Onboarding Forms (*Hire + Grow plan*)
- Onboarding, Retention, and Engagement Workflows (*Grow plan only*)
### How do I add a new location to an existing account?
To request a new location for an existing account within your network:
1\. Sign into your PartnerHub Admin account.
2\. Click the **Requests** tab in the top navigation bar.
%20(cropped).png?width=670&height=127&name=PartnerHub%20Dashboard%20(Requests%20arrow)%20(cropped).png)
If you can't access the **Requests** tab within your PartnerHub Admin account, contact your Partnerships Manager.
3\. Select **New Location** from the **Request Type** drop-down menu in the top-right corner.
4\. Fill out all required fields for the new location:
- **Location Name**
- **City**
- **State**
- **ZIP Code**
5\. Fill out any other optional fields relevant to the new location:
- **Active Account**
- **Unactivated Account**
- **Location ID (if applicable)**
- **Address**
- **Country**
- **Subnetwork**
- **Notes**
6\. Click the **Submit Request** button at the bottom of the page.
%20(RType%20-%20Loc)%20(highlights).png?width=670&height=219&name=PartnerHub%20Requests%20(Top)%20(RType%20-%20Loc)%20(highlights).png)
%20(RType%20-%20Loc)%20(highlights).png?width=670&height=261&name=PartnerHub%20Requests%20(Bottom)%20(RType%20-%20Loc)%20(highlights).png)
After you submit a request, CareerPlug's Partner Services team will create the account and email activation instructions to the account owner within 24 business hours.
### How do I check the status of a Partner Request or view my network?
To check the status of a Partner Request (or view your network), you can use the **Locations** tab in PartnerHub.
All new accounts and locations will appear in the list under the map once created.
%20(List)%20(highlights).png?width=670&height=266&name=PartnerHub%20(Locations)%20(List)%20(highlights).png)
Accounts/locations with a grey dot next to their name have not yet been activated. Activated accounts do not have a dot.
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